Refund policy

GARCIAGO — REFUND & RETURN POLICY

ALL SALES ARE FINAL — NO REFUNDS, NO RETURNS, NO EXCHANGES

Effective Date: November 9, 2026

Thank you for shopping with GARCIAGO. We appreciate every customer who chooses to support our brand.

At GARCIAGO, we are committed to providing quality streetwear, exclusive designs, and a positive shopping experience. To maintain the integrity of our merchandise, inventory, and business operations, we enforce a strict ALL SALES FINAL policy.

Please carefully review the following terms before completing your purchase.

1. ALL SALES ARE FINAL

GARCIAGO DOES NOT OFFER REFUNDS, RETURNS, OR EXCHANGES FOR STANDARD PURCHASES.

Once an order has been placed and payment has been successfully processed, the purchase is considered final, subject to applicable consumer protection laws.

This policy applies to all merchandise purchased through our official website, including but not limited to:

  • Hoodies, sweatshirts, and sweatpants
  • T-shirts, tops, and shorts
  • Tracksuits and matching sets
  • Jackets, outerwear, and accessories
  • Limited-edition collections and exclusive releases
  • Promotional, discounted, and sale merchandise
  • Preorder and special-release merchandise

We do not accept returns or issue refunds due to a change of mind, incorrect sizing selections, personal preferences, accidental purchases, or dissatisfaction with a properly described item.

We strongly encourage customers to review all product information carefully before completing checkout.

2. NO RETURNS OR EXCHANGES

GARCIAGO does not accept merchandise returns or exchanges for reasons including, but not limited to:

  • Ordering the wrong size
  • Selecting the wrong color or style
  • Changing your mind after purchasing
  • No longer wanting or needing an item
  • Ordering multiple sizes with the intention of returning some
  • Personal dissatisfaction with the fit or appearance of an item
  • Purchasing an item that later becomes discounted
  • Missing an anticipated event or occasion for which the merchandise was purchased

This policy applies even if merchandise is unworn, unused, unwashed, in its original packaging, or still has its original tags attached.

Customers are responsible for carefully reviewing their selections before placing an order.

Returning merchandise without prior authorization does not guarantee a refund, replacement, exchange, or store credit.

3. ORDER CANCELLATIONS

Once an order has been submitted, customers should not assume that it can be canceled, modified, or refunded.

GARCIAGO begins processing orders following purchase, and we cannot guarantee that requests to cancel orders, change merchandise, or modify order details can be accommodated.

Customers are responsible for ensuring that all order information is accurate before completing checkout.

Any legally required cancellation or refund rights remain applicable.

4. SIZING AND PRODUCT INFORMATION

Customers are responsible for selecting the appropriate size, style, and color before purchasing.

GARCIAGO provides product descriptions, photographs, and available sizing information to assist customers in making informed purchasing decisions.

Please understand that:

  • Sizing and fit may vary between products and collections.
  • Slight variations in color may occur due to lighting, photography, or individual screen settings.
  • Product measurements may vary slightly due to manufacturing tolerances.
  • Oversized, cropped, relaxed, and other specialty fits may differ from traditional sizing.

These ordinary product variations do not automatically qualify an item for a return or refund.

We recommend reviewing product descriptions and sizing information carefully before placing an order.

5. SHIPPING AND DELIVERY

All shipping and delivery estimates provided by GARCIAGO are estimates unless expressly guaranteed.

Processing and shipping times may vary depending on order volume, product availability, holidays, promotional events, and other operational circumstances.

Once an order has been shipped, customers may receive tracking information to monitor its delivery progress.

GARCIAGO is not responsible for delays caused solely by shipping carriers, severe weather, service interruptions, or circumstances outside our reasonable control. However, we will comply with all applicable requirements concerning delayed shipments, cancellations, and refunds.

Customers are responsible for providing accurate and complete shipping information at checkout.

If a shipping address needs to be corrected, customers should contact us immediately. Address changes cannot be guaranteed once processing or shipment has begun.

6. LOST, STOLEN, OR MISDELIVERED PACKAGES

If tracking information indicates that an order has been delivered but the customer cannot locate the package, we encourage the customer to:

  1. Verify the shipping address provided at checkout.
  2. Check surrounding delivery areas, mailrooms, and parcel lockers.
  3. Contact the shipping carrier for additional delivery details.
  4. Contact GARCIAGO with the order number and relevant tracking information.

Claims involving lost, stolen, or misdelivered packages will be reviewed based on available shipping documentation and the circumstances of delivery.

A delivery scan alone does not eliminate any rights or remedies customers may have under applicable law.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Although GARCIAGO maintains a strict no-return and no-refund policy for standard purchases, we understand that fulfillment mistakes or manufacturing defects may occasionally occur.

If your order arrives damaged, defective, or materially different from the item purchased, please contact our customer service team promptly.

To assist us in reviewing the issue, please provide:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photographs of the merchandise
  • Photographs of the original packaging, when relevant

All claims will be reviewed individually.

Where appropriate, GARCIAGO may provide a replacement, correction, or other resolution. Refunds or other remedies will be provided when required by applicable law.

Normal wear and tear, damage resulting from improper care, and damage caused after delivery are not considered manufacturing defects.

Our all-sales-final policy does not restrict customers’ legal rights regarding defective merchandise, incorrect orders, or other circumstances protected by law.

8. PREORDERS AND LIMITED-EDITION RELEASES

GARCIAGO frequently offers exclusive merchandise, limited quantities, and special collection releases.

All standard purchases of preorder and limited-edition merchandise are final, subject to applicable law.

Customers purchasing preorder items acknowledge that fulfillment may begin at a future date specified in the product listing.

Estimated release and shipping dates may change due to production or other unforeseen circumstances.

In the event of a shipping delay, GARCIAGO will provide any notices, cancellation options, or refunds required under applicable federal or state laws.

Limited availability, exclusive releases, or preorder status do not eliminate legally required consumer protections.

9. SALE ITEMS AND PROMOTIONAL PURCHASES

All discounted merchandise, promotional purchases, clearance items, and limited-time sale purchases are final.

GARCIAGO does not offer price adjustments or partial refunds when:

  • An item is discounted after an order is placed.
  • A new promotion becomes available.
  • A customer forgets to apply an eligible discount code.
  • A previously purchased product becomes part of a sale.
  • A promotional event ends before a customer completes an order.

Promotional offers cannot be applied retroactively unless expressly stated otherwise.

10. PAYMENT DISPUTES AND CHARGEBACKS

We encourage customers experiencing order-related concerns to contact GARCIAGO directly so that our team can review the matter.

All purchases are subject to the terms disclosed during checkout.

In the event of a payment dispute, GARCIAGO may provide the relevant payment processor or financial institution with documentation, including order confirmations, transaction records, shipping information, tracking details, and communications related to the purchase.

Customers retain all dispute and chargeback rights provided by applicable law and their payment agreements.

Our final-sale policy does not prohibit customers from disputing unauthorized transactions, undelivered merchandise, or other legally protected claims.

11. CUSTOMER RESPONSIBILITY

By completing a purchase through GARCIAGO, customers acknowledge that they have had the opportunity to review our product descriptions, available sizing information, shipping terms, and Refund & Return Policy.

It is the customer’s responsibility to verify the following before submitting an order:

  • Correct merchandise and quantities
  • Correct sizes and colors
  • Accurate contact information
  • Complete shipping address
  • Applicable shipping and processing information
  • Understanding of our all-sales-final policy

Failure to review this information does not, by itself, make a completed purchase eligible for a refund, return, or exchange.

12. POLICY UPDATES

GARCIAGO reserves the right to update or modify this Refund & Return Policy to reflect changes in business operations, legal requirements, or company procedures.

Changes will be posted on our official website.

For purchases already completed, the terms applicable at the time of purchase will continue to govern unless otherwise required by law or agreed upon by GARCIAGO and the customer.

13. CONTACT GARCIAGO

For questions regarding an existing order, product information, shipping concerns, or an item received in error, please contact our customer support team using the contact information listed on our official website.

When contacting us about an existing purchase, please include your order number to help us locate your transaction.

We appreciate your understanding of our policies and your continued support.


FINAL SALE ACKNOWLEDGMENT

ALL GARCIAGO SALES ARE FINAL.

NO REFUNDS. NO RETURNS. NO EXCHANGES FOR STANDARD PURCHASES.

By placing an order with GARCIAGO, you acknowledge that you have reviewed and understand our Refund & Return Policy.

All purchases are final except where otherwise required by applicable law.

GARCIAGO LLC

Thank you for supporting GARCIAGO.